Case Study St Luke’s Care: Self-Service Intranet Cures Hospital’s Digital Transformation Ailments

Tetri, St Luke's self-service intranet on a laptop screen

St Luke’s Care was looking to begin its digital transformation with a self-service intranet that would improve internal communications and access to key information.

  • Industry: Not-for-profit health care organization
  • Country: Australia
  • Company Size: 500 – 1,000 

Starting Point

Staff at Sydney-based St Luke’s Care were almost entirely reliant on meetings and print outs for their internal communications and information sharing. There was also a disconnect between information available to desk-based staff and those on the front line.

The not-for-profit organization was looking to start its digital transformation journey with an intranet that would remove this disconnect, improving internal communications and access to information for all employees.

The organization was also keen to achieve this in a user-friendly way that wouldn’t require a lot of training or input from IT, creating a self-service intranet for both content creators and users.

Solution

Valo Partner Total Calibration recommended Valo Intranet because its user-friendly interface, built on top of SharePoint, would offer the self-service intranet that St Luke’s Care was looking for. The Valo Mobile app would also allow frontline staff easy, instant access to information and updates.

Plus, as a not-for-profit organisation, St Luke’s Care (SLC) was eligible for Valo’s discount pricing, which made Valo Intranet very affordable.

Benefits

  • Fresh on-brand look and feel
  • Built on SharePoint and compatible with Microsoft 365 collaboration suite
  • Easy-to-use self-service intranet
  • Centralized access to news and information
  • Valo’s charity pricing for non-profits

Self-service intranet puts content in the hands of the creators

Although the IT department at St Luke’s Care was keen to use SharePoint as a basis for their intranet, they were concerned: they wanted to be sure that the user interface would be clear and easy-to-use and that each department had autonomy over their content creation.

Valo’s clear and user-friendly interface, along with its easy-to-use Valo Tool Box means they have achieved this objective.

Valo Intranet takes the risk and the worry away from me, because it is just so user-friendly and easy to create content. It doesn’t take long for people to pick it up, which to me is key.

Centralized news and information for easy access

Previously, internal communications and policy documents had been largely paper-based. So one of the key objectives for St Luke’s Care was to create a central place for company news, updates and policies that could be accessed by all employees.

St Luke's self-service intranet on laptop screen

Before Valo, if employees needed access to policy documents they would have to speak to the HR department to arrange for a print out. Also, team meetings used to be the main way that company news was communicated, which relied on employees being present.

The new Valo Intranet has proved extremely time-saving for all employees. Key company news is now accessible directly from the homepage and notifications also alert employees to new content.

Since installing Valo, policy documentation is quick and easy to access, which means staff now have more time to spend caring for patients.

Repairing the information disconnect with Valo Mobile app

One of the key reasons why the team at St Luke’s Care chose Valo Intranet was the Valo Mobile app. The hospital has a diverse range of employees, from desk-based managerial and administrative staff with access to ICT, to frontline workers, including clinical and catering staff, without such access. Having identified a disconnect between information available to desk-based and frontline staff, they needed an intranet that was accessible to both. 

“Tetri”, as the intranet was named by SLC staff, has been particularly useful during the Covid-19 pandemic with staff being notified quickly of policy changes and updates.

With previous internal communications being described as “old school” by ICT Manager Alex Little, staff at St Luke’s Care have been particularly excited by the prospect of having an app. Not least Alex himself.

Since using Valo Intranet, staff now can get information, read policies, and find out what’s going on around the organisation on their phone, whenever they want.

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Is your organization at the beginning of its digital transformation journey or does your existing intranet simply need a health check? Get in touch today and see how the intranet doctors at Valo can help!

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